Those who missed out on Tuesday's NBA opener or the MLB playoff game can commiserate with soccer fans who were cut out of the Croatia-England World Cup game on YouTube TV back in July. Google offered a similar response and credit after that outage.Turn on browser notifications to receive breaking news alerts from EngadgetYou can disable notifications at any time in your settings menu.Not nowTurn onTurned onTurn on
YouTube TV apologizes for outage with a one-week credit
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NFL fans and customers lit up Twitter on Sunday with their outrage when it became clear that the TV operator was experiencing a second straight week of technical difficulties. From end to end, the outage lasted about two hours, and followed a similar mess in the prior week. Streaming, rather than traditional satellite, experienced the issues.
Get the Facts: Election officials use websites to share unofficial results with the public as votes are being counted and other results management processes are taking place. The results displayed on these sites are unofficial and may be updated, as necessary, until official results are certified. These sites may experience outages due to a variety of issues including a high volume of Internet traffic or cyber incidents. Cyber incidents, as well as human or technological error, may also lead to inaccurate information being displayed on these sites. As these websites are not connected to any portion of the voting system, such disruptions would not impact the ability of election officials to count ballots or the accuracy of official certified results.
Given the public nature of social media reviews, it's important to ensure your response is crafted with understanding and care. Not only will addressing the complaint help regain the customer's trust, but it can also showcase your company's customer service to prospective customers and potentially attract new business. In the example above, the rep addresses the problem, apologizes for it, and presents an offer to remedy the situation.
Kelly said one lesson for those affected by the outage is that while bundling services with one telco might keep costs lower upfront, diversifying phone and internet deals could protect a business when service drops.
Staffieri also said the company had identified the issue that prevented some customers from being able to call 911 during the outage, and said Rogers would be sharing that information with other industry stakeholders to keep critical services functioning when any one provider experiences an outage.
Staffieri and executives from Bell and Telus talked with Innovation Minister François-Philippe Champagne for nearly an hour Monday in a call that focussed on network resiliency, according to the minister. The companies were given a 60-day deadline to reach an agreement to explore how to implement emergency roaming when networks go down to allow access to emergency services, as well as to create a communication protocol to better inform the public and authorities, and provide mutual assistance during outages.
The Public Interest Advocacy Centre (PIAC) filed a letter with the Canadian Radio-television and Telecommunications Commission (CRTC) on Friday during the outage calling for an inquiry into the problems. 2ff7e9595c
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